Sales & Reservations Agent

Hey there, thrill-seeking job hunters! Are you ready for an exciting new opportunity?

We're shaking up the vacation rental industry, transforming properties into five-star vacation home rentals, and delivering exceptional travel experiences to property owners and their guests.

As a Sales and Reservations Agent, you'll be a key part of our team, helping to drive volume and repeat business through your energetic and motivated approach. You'll need to be well-organized, ambitious, and people-oriented to make the most of this exciting role.

Here's what you'll be doing:

• Presenting, promoting and booking properties to new guests with strong negotiation tactics
• Using your extensive knowledge of the property market to sell confidently to guests
• Communicating our luxury portfolio to guests, understanding their needs, consulting on property amenities, and promoting our additional services
• Increasing the number of reservations and rate of converted leads to achieve monthly KPIs and targets
• Establishing and maintaining positive customer relationships to ensure guest satisfaction and future sales
• Creating a repeat client base and becoming the first point of contact for their travel needs
• Ensuring prompt replies to all inquiries and requests of our customers
• Ensuring maximum level of customer satisfaction
• Working closely with IT & Marketing Departments to assist with website UI/UX and marketing strategies
• Contributing to the overall improvement of our day-to-day business operations
• Sharing ideas with management about customer needs, problems, interests, competitive activities, and potential for new properties and services

• A minimum of 2 years of sales experience (ideally in the serviced apartments and/ or hospitality sales industry)
• Multi-tasking and strong time management skills
• Excellent verbal, written and interpersonal skills in both Greek and English
• Superior customer relations skills and ability to deliver complete hospitality to guests
• Tenacity and passion for lead generation and conversion
• Professional in all forms of communication such as email, phone calls and text
• Highly responsive and reliable with strong attention to detail
• Energetic and responsive - you must be able to work in a fast-paced environment.

• Competitive remuneration package
• Commission and performance-oriented bonuses
• Training scheme
• Excellent working conditions
• Continuous professional development.