Customer Service Administrator

  • Upload your CV/resume or any other relevant file. Max. file size: 64 MB.

    You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.

Min Salary

£25000

Max Salary

£30000

Location

United Kingdom

Contract Type

Permanent

Customer Service Administrator

This opportunity gives you the chance to join a leading global logistics company as a Customer Service Administrator for their online retail brand. With a long and rich history, this company is dedicated to simplifying the process of living, working, and doing business worldwide. They achieve this mission through a diverse range of brands, each specialising in different aspects of logistics and workplace optimisation.

Company Overview:
Our client is a privately owned global logistics company dedicated to facilitating seamless global operations for individuals and businesses alike. From creating inspiring workspaces to providing strategic assignment management, our client offers a comprehensive suite of services tailored to meet the diverse needs of their international clientele.

Job Overview:
As a Customer Services Administrator, you will play a vital role in ensuring seamless customer experiences and operational efficiency. From managing online orders to handling client enquiries and coordinating deliveries, your responsibilities will be diverse and impactful.

Salary £25-30k.

Here's what you'll be doing:

  • Following up on customer feedback via email or phone calls and maintaining detailed records.
  • Managing customer remedials by liaising with operations teams and ensuring timely resolution.
  • Processing online refunds, credits, and payment links efficiently.
  • Handling enquiries and coordinating deliveries with existing clients.
  • Providing general office support, including answering phones and processing insurance claims.
  • Upholding company values of caring, determination, availability, knowledge sharing, and innovation in all interactions.
Here are the skills you'll need:
  • Proven experience in a customer service or administrative role.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in MS Office and CRM software.
  • Ability to multitask and prioritise workload effectively.
Work Permissions:
You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time.

Here are the benefits of this job:
  • Competitive salary of £25-30k and benefits package.
  • Opportunities for career development and advancement within a global organisation.
  • Dynamic and collaborative work environment.
  • Training and support provided to enhance your skills and knowledge.
Joining our client's team as a Customer Service Administrator offers a unique opportunity to be part of a global logistics company that is dedicated to making a positive difference in communities worldwide. With a focus on innovation, collaboration, and customer satisfaction, this sector provides a fulfilling and rewarding career path for individuals seeking to make an impact in the dynamic field of logistics and workplace optimization.
 


Recommended Jobs